Q. When will my order ship, and where can I check its status?
A. Orders placed on a weekend will not ship until the next business day. In-stock items that are ordered to be shipped via STANDARD FedEx will generally ship within 24 hours of order placement. NEXT DAY and 2-DAY FedEx shipped orders placed before 11 a.m. PT on business days will generally ship that business day, and orders received after that time will ship the following business day. NEXT DAY and 2-DAY FedEx orders placed on weekends ship the next business day. Orders shipped to U.S. military bases, require special processing that may add several days to the expected shipping date.
If you’ve created a Schylling Account you can always check your order’s status in the My Account section (Select the tab Orders to review past and present online orders).
Once shipped you will find tracking information in your Schylling Account or from the Schylling Shipping Notification you receive in your e-mail, allowing you to track your order online. Please note that orders generally take time to populate online. Just because your order cannot be tracked online does not mean it hasn’t shipped.
Q. How much will it cost to ship my order?
A. Use our shipping table to obtain details on shipping and handling charges. Please remember that the charges outlined on the table apply only to orders shipped STANDARD Shipping within the United States. Shipping and handling charges for orders shipped with EXPEDITED SERVICES are calculated on an individual order details. Schylling is not able to ship to PO Boxes.
Q. Can I cancel my order before it ships?
A. Once you submit your order, you are unable to cancel or change the order. But we do offer returns or exchanges within 30 days of purchase. See the Returns section of the FAQs for more details.
Q. Can I ship to a P.O. Box?
A. We do not accept P.O. Boxes as valid shipping addresses.
Q. Can my order be shipped to a United States military base?
A. Schylling is able to ship to U.S. military bases. However, such orders are shipped via U.S. mail, not FedEx. Shipping and handling charges are based on the dollar amount of the order the same as Standard shipped FedEx orders. Please refer to our shipping table for specific pricing. It is important that consumers shipping orders to U.S. military bases include as much detail as possible as to the specific APO/FPO shipping address involved. Be advised that orders shipped to military bases require special processing and will take longer to both ship and be received.
Q. Does Schylling ship to destinations outside the United States?
A. Schylling only ships to United States, Puerto Rico, and Canada.
Returns
Q. What is the policy on returning Schylling products?
A. It’s important to us that you are 100% satisfied. If you are not satisfied with your recent purchase, simply return it to us within 30 days of purchase in unopened or original condition and we will gladly replace it or issue a full refund. The choice is yours.
To request a Return Authorization Number, call 1-800-541-2929.
*Please note, customers are responsible for shipping costs of returned merchandise.
Q. The product I purchased/received is defective. What do I do?
A. If an item that’s been purchased at Schylling.com arrives damaged or defective, please follow the return policy (see above) and our team will work to get your item replaced.
If you received a defective Schylling product purchased from a local store, please return the product to the store where it was purchased. They will be happy to assist you.
Q. How should I package my return?
A. If possible, please use the original box and packing papers we shipped to you. This helps ensure that the item is not damaged during return shipping. However, if the original package was damaged during shipping, please put the returning item into an appropriate-sized shipping box.
Q. When can I expect my return to be processed?
A. Most returns are processed within 3-5 business days after we receive the return in our warehouse.
Refund & Privacy Policy
At our store, we are committed to providing our customers with a secure, transparent, and satisfying shopping experience. This Refund & Privacy Policy explains our procedures regarding order processing, shipping, returns, refunds, and the protection of customer information.
Order Processing & Shipping Time
All orders are carefully reviewed and processed after payment confirmation. Our standard order processing time is 1–3 business days. During this period, we prepare, inspect, and package your items to ensure they meet our quality standards before shipment.
After your order has been shipped, the estimated delivery time is approximately 1–3 business days, depending on the destination, shipping carrier, and local delivery conditions.
We provide free shipping on all eligible orders, and customers are not required to pay additional delivery fees.
Return & Refund Policy
Customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and include all original packaging, accessories, or related materials when applicable. Customers should contact our support team with their order details before returning any product.
Once your return request is approved and the returned item has been received and inspected, we will process your refund. Refunds will be issued to the original payment method used during the purchase.
Refund Processing Time
After a refund has been approved, our internal processing time is approximately 2 business days. Depending on your payment provider, bank, or financial institution, additional processing time may be required before the funds appear in your account.
We are not responsible for delays caused by payment providers or banking systems after the refund has been successfully processed from our side.
Privacy & Data Protection Policy
We respect your privacy and are committed to protecting your personal information. Any information collected during your shopping experience is used only to provide, improve, and personalize our services.
We may collect information such as your name, email address, shipping address, billing details, and order information to process transactions, deliver products, provide customer support, and improve our services.
Your personal information will never be sold, rented, or shared with unauthorized third parties. We only share necessary information with trusted service providers, such as payment processors, shipping companies, and technology partners, when required to complete your order or provide essential services.
Payment Security
All transactions are processed through secure payment systems designed to protect your financial information. We use industry-standard security measures to help prevent unauthorized access, fraud, or misuse of customer data.
Cookies & Website Usage
Our website may use cookies and similar technologies to improve website functionality, analyze customer preferences, and provide a better shopping experience. You may adjust your browser settings to manage cookie preferences.
Policy Updates
We reserve the right to update or modify this Refund & Privacy Policy at any time. Any changes will be posted on this page and will become effective immediately after publication.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund & Privacy Policy.
Thank you for choosing our store. We appreciate your trust and are committed to providing reliable products, secure service, and excellent customer support.